Warranty period:
This surveillance camera provides a 12-month limited warranty service from the date of purchase. The purchase date is based on the order completion time and can be checked in the order details of the personal account.
Warranty scope:
The warranty covers the hardware part of the camera, including but not limited to image sensors, lenses, circuit boards, etc. caused by material or workmanship defects.
The following situations are not covered by the warranty: damage caused by natural disasters (such as floods, earthquakes, lightning strikes, etc.), man-made damage (such as violent disassembly, deliberate smashing, water ingress, etc.), unauthorized repairs or modifications, use of non-original accessories, and normal appearance wear and tear and natural loss of consumables (such as memory cards, if any).
Warranty service content:
During the warranty period, if a product failure is found, please contact our customer service team. For problems that are determined to be within the warranty scope, we will provide the following services:
Free repair service: We will arrange professional technicians to repair the camera and bear the parts and labor costs required for the repair.
Product replacement: If the fault cannot be solved by repair, we will replace it with a new surveillance camera of the same model or equivalent value. The replacement product will enjoy the warranty service for the remaining warranty period.
Remote technical support: For some simple settings or operation problems, we provide free remote technical guidance to help you solve the problem.
